Only a customer who has booked through Booking.com and stayed at the property in question can write a review. This lets us know that our reviews come from real guests, like you. Who better to tell others about the free breakfast, friendly staff, or quiet room than someone who’s stayed at the property before?
We want you to share your story, both the good and the bad. All we ask is that you follow a few simple guidelines.
Tips for writing a great review
Give us details. People love to hear about the details. Was the air-conditioning working? Was there a chocolate on your pillow? We like long reviews and suggest you write at least 50 words.
Be candid. Give us your honest opinion. We’ll never remove a review just because it’s negative. That's our promise to you.
Be relevant. The best reviews provide constructive information that helps other travellers to make better choices. Stay on topic and avoid content that others might find offensive.
We will sometimes remove reviews if they include the following:
Objectionable material. This includes insulting or discriminatory remarks, swearing or offensive language.
Private information. To protect your privacy (and that of others) we do not display reviews that include email addresses or phone numbers.
Sensitive information. We do not display reviews that contain information with possible legal implications. This includes references to suspected illegal conduct or allusions to lost or stolen items. In such sensitive cases, you should contact Customer Service, who will be happy to help.
Irrelevant topics. This includes promotional content and politically sensitive subjects.
In some rare cases, neither the written review nor the review score can be displayed. This only happens when:
Key information is missing. A few review questions are mandatory. If these aren’t answered, we aren't able to calculate a fair review score, so we can't display the review.
You didn’t stay at the property. When necessary, we’ll confirm this information with both you and the accommodation owner.
You made a mistake. Everyone makes mistakes. We won’t post yours. If you reviewed a different property from the one you booked, let us know. We can fix it so that your review goes with the right property.
The review is a fake. If there is any indication that a review is not authentic or is in any way fraudulent it will be flagged during the moderation process.
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